Payment problems
If a Your Space checkout fails or does not activate access, identify whether the issue happened before payment, during payment, or after a successful payment.
Checkout did not complete
If you closed the checkout, selected cancel, lost connection, or the payment was not approved, Your Space will not be activated from that checkout. Return to the plan screen and start a new checkout only after confirming that the previous attempt was not charged.
Avoid submitting multiple payments in quick succession when you are unsure whether one already succeeded.
Payment succeeded but the plan did not change
- Return to OurSpace using the same signed-in account.
- Keep the app open while it verifies the checkout.
- Refresh or reopen the app.
- Confirm the account email/username is the same one used during checkout.
- If access is still missing, contact support with the payment details listed below.
What to send support
Provide only the information needed to locate the transaction:
- OurSpace username and account email;
- Monthly or Yearly plan;
- amount paid;
- date and approximate time;
- transaction/reference ID if shown;
- screenshot of the success or error screen;
- exact error message, if any.
Never send your password, OTP, CVV, PIN, full card number, or other secret payment credentials.
Current Your Space prices
The current checkout configuration is ₱59 for a 30-day Monthly term and ₱599 for a 365-day Yearly term. Always verify the amount shown at checkout before approving a payment.