How can we help?

Follow these safe recovery steps:

1. Check Chapter Version History: Open the affected story in the editor, click on the chapter options menu, and select Version History to browse and restore timestamped snapshots.
2. Check Writing Dump: Check your story's Writing Dump section in case the text was drafted or pasted into a loose idea card.
3. Re-establish Connection: Make sure your device has a stable internet connection and refresh the editor to allow any pending sync queues to finish.
4. Contact Support: If your writing is still not visible, email ourwritingspaceofficial@gmail.com with your username, story title, chapter title, and approximate date/time of the session.

OurSpace uses a resilient, dual-layer saving architecture:

• Continuous Local Autosave: Every keystroke is saved immediately to your browser/device local database (IndexedDB) in milliseconds.
• Automatic Cloud Synchronization: When an internet connection is available, pending changes are securely synced to your cloud account in the background.
• Offline Buffer: If your network disconnects, your writing is safely kept in the offline queue and automatically uploaded the moment you reconnect.

OurSpace automatically saves revision checkpoints during your writing sessions.

To inspect or restore a version:

1. Open the story and navigate to the desired chapter in the Writing Editor.
2. Click the Chapter Revisions / History icon at the top right of the editor.
3. Browse the timestamped list of snapshots to preview word counts and historical text.
4. Click Restore this version to revert your active editor to that exact point in time.

Yes. OurSpace caches your active manuscripts, outlines, and character sheets locally in your browser storage or installed progressive web app.

You can write on airplanes, during power outages, or in transit without losing a word. The application detects when you reconnect to Wi-Fi or mobile data and automatically updates your cloud storage.

If you see a saving warning or pending sync badge:

• Do Not Close the Tab: Keep the editor open to ensure the local buffer is preserved.
• Check Network Stability: Confirm that your device is connected to a working Wi-Fi or cellular network.
• Manual Retry: Click the saving status indicator to trigger an immediate cloud sync attempt.
• Copy as Backup: For total peace of mind during extended network outages, select all text (Ctrl+A / Cmd+A) and copy it to your clipboard.

If you're having trouble logging in:

1. Verify you are entering the exact email address used when registering your account.
2. Check for email verification codes in your Spam, Junk, or Promotions folders.
3. Clear stale cookies or try logging in using an incognito window.
4. If you are still unable to log in, contact us at ourwritingspaceofficial@gmail.com and we will assist with account recovery.

If your verification code hasn't arrived:

• Check Spam & Promotions: Email filters sometimes route authentication emails away from your primary inbox.
• Wait 60 Seconds: Wait for the cooldown counter before requesting a new code to avoid invalidating previous tokens.
• Whitelist OurSpace: Add ourwritingspaceofficial@gmail.com to your approved sender list.

You can access your OurSpace workspace on any desktop, laptop, tablet, or smartphone by visiting ourwriting.space and logging in with your registered email.

All your books, chapters, and character profiles automatically synchronize across all your active sessions as long as your changes have synced to the cloud.

To update your writer profile:

1. Log into OurSpace and open your account settings from the left sidebar or avatar menu.
2. Under Profile Settings, update your Pen Name, author bio, or display preferences.
3. Click Save Changes to apply your new author identity immediately.

You can request permanent account and data erasure at any time in accordance with our Privacy Policy.

To request deletion, send an email to ourwritingspaceofficial@gmail.com with the subject "OurSpace Account Deletion Request" from your registered email address.

Once verified, all your account profile records, private manuscripts, drafts, and stored analytics will be permanently removed from active systems within 30 days.

OurSpace offers two clear tiers for fiction writers:

• Open Space (Free Forever): 2 active book slots, unlimited chapters per book, distraction-free editor, character builder, beat sheets, and local autosave.
• Your Space (Unlimited): Unlimited active books, advanced story analytics, priority cloud sync, unlimited revisions, and early access to upcoming features.

Learn more on our Pricing & Plans page.

To check your subscription status, open your account menu in the app and navigate to Billing & Subscription. You can review your current renewal date, download payment receipts, or switch billing cycles anytime.

Payment webhooks typically process within seconds. If your upgrade hasn't updated:

1. Log out of your account and log back in to refresh your active session token.
2. Check your email for the transaction receipt from PayMongo or Stripe.
3. If your status is still not updated after 10 minutes, email ourwritingspaceofficial@gmail.com with your transaction receipt screenshot. We will manually activate your account promptly.

When you cancel your subscription:

• Access Continues: You retain full Your Space access until the end of your prepaid billing period.
• Zero Data Deletion: None of your manuscripts, chapters, outlines, or characters are ever deleted.
• Transition to Open Space: At period end, your account transitions to the free plan. If you have more than 2 books, stories beyond the 2-book limit are safely locked for editing until resubscribing or archiving.

Under the free Open Space tier, writers can edit up to 2 active stories simultaneously. If you previously created additional stories on a paid plan and downgraded, additional stories are placed in read-only locked mode.

To unlock editing, you can either upgrade back to Your Space for unlimited slots, or archive active stories to free up your 2 editing slots.

Try the following quick fixes:

• Hard Refresh: Press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to reload latest stylesheets.
• Disable Conflicting Extensions: Turn off ad-blockers or aggressive browser extensions that might block local storage APIs.
• Supported Browsers: OurSpace works best on modern versions of Chrome, Edge, Safari, and Firefox.

You can install OurSpace directly without going through app stores:

• On Android (Chrome): Open ourwriting.space, tap the three dots menu, and tap "Add to Home screen" or "Install app".
• On Desktop (Chrome / Edge): Click the install icon in the address bar to install OurSpace as a standalone window.

If you experience typing latency in very long chapters (over 20,000 words):

• We recommend splitting monolithic documents into separate chapters for maximum editor speed.
• Ensure grammar checking extensions like Grammarly are not re-rendering the whole DOM with every keystroke.

OurSpace uses a timestamped resolution engine. If you edited the same chapter on two devices while offline, OurSpace preserves both snapshots in your Chapter Version History so you never lose either draft.

You can submit diagnostic bug reports directly using our Problem Report Modal or by emailing ourwritingspaceofficial@gmail.com with your device type, browser, and what happened.

No. You retain 100% full ownership and copyright over everything you create in OurSpace.

Your manuscripts, character profiles, story outlines, beat sheets, and world-building notes belong exclusively to you. OurSpace only holds the strictly limited technical permission required to store, synchronize, and display your work to you on your devices.

Only you. All manuscripts, character sheets, and notes created in OurSpace are private by default. We do not have public profile feeds or searchable user manuscript indexes. Your creative workspace is confidential to your authenticated account.

We implement strict security protocols to safeguard your creative data:

• Transport Encryption: All data in transit is encrypted using modern TLS/HTTPS encryption.
• Database Protection: User manuscripts and profile information are stored in secure cloud database clusters with strict access control.
• No Third-Party Brokers: We do not sell user data or manuscripts to advertising networks or data aggregators.

When you request account deletion via ourwritingspaceofficial@gmail.com:

1. We verify ownership of the requesting email address.
2. Your active account is queued for permanent purge.
3. All associated manuscripts, outlines, and character records are irrevocably erased from active production databases within 30 calendar days.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the right to be informed, access your personal data, rectify inaccurate data, request data erasure, and object to processing. Read our full Privacy Policy for details.

We love building features directly requested by Filipino writers! You can submit ideas anytime using our Writers' Feedback modal or by emailing ourwritingspaceofficial@gmail.com.

Whether you have thoughts on the chapter organization, font readability, beat sheet structure, or color themes, open the Feedback Modal, select Writing workflow or Design / usability, and share your suggestions.

Many writers draft stories on mobile phones. If you have recommendations for mobile keyboard shortcuts, toolbar placement, or gestures, submit them via the Feedback Modal under the Mobile experience topic.

We are dedicated to making writing comfortable for all eyes. We continuously refine font size controls, typography line-heights, contrast ratios, and screen reader labels. Send any accessibility requests directly through the Feedback Modal.

OurSpace was created for writers, by writers. If you simply want to share how your novel is progressing or tell us what OurSpace means to your writing journey, email us at ourwritingspaceofficial@gmail.com. We read and appreciate every message!