Delete account
OurSpace does not currently expose a verified self-service Delete account control in the app code. Account closure and deletion requests are handled through support.
Before requesting deletion
Account deletion is permanent. Before you request it:
- Open OurSpace on any device that may contain recent writing.
- Make sure there are no pending sync changes.
- Export or copy any writing you want to keep.
- Confirm that you are requesting deletion for the correct account.
If a device still contains unsynced writing, do not clear its data until you have saved what you need.
Request account deletion
Send an email to ourwritingspaceofficial@gmail.com from the email address associated with your OurSpace account when possible.
Include:
- the subject Account deletion request;
- your OurSpace username;
- the email address attached to the account;
- a clear statement that you want the account and associated personal/writing data deleted.
Do not send your password or OTP. Support may ask for reasonable verification to make sure the request came from the account owner.
What happens to your data
The current OurSpace Privacy Policy states that closing an account triggers deletion of personal data and writing content within 30 days, subject to information that must be retained for legal or accounting requirements. The policy also states that certain billing records may be retained where required by law.
Signing out, uninstalling the app, or deleting a book is not the same as deleting your OurSpace account.
After deletion is complete
Once you no longer need any local copies on your own device, you can remove the installed app/PWA or clear its local data. Only do this after you are certain there is nothing on that device you still need to recover.