Account access

Use the recovery path that matches the access problem you are having.

I forgot my password

1. Open the OurSpace sign-in screen.
2. Choose Forgot password?
3. Enter your account email.
4. Select Send reset link.
5. Open the reset message in your inbox and complete the password update.
6. Sign in again with the new password.

The reset email is sent to the address attached to the account, so you must be able to access that inbox.

I can sign in with email but not username

Try your email address and password first. If that works, open your profile to confirm the username displayed as @username. Usernames are separate from display names.

I no longer have access to my email

Contact support and explain that you have lost access to the email attached to the account. Include:

• your username;
• the old account email;
• any non-sensitive account details that can help identify the account.

Support may require additional verification before changing account access. Never send your password, OTP, or reset token.

I think someone else accessed my account

If you can still access your email, reset your password immediately. Then contact support and describe what you noticed, including approximate dates and any account changes you did not make.

Protect your writing during an access issue

If you still have an authenticated device containing unsynced writing, do not clear that device’s app or browser data while account recovery is in progress. Local copies may contain edits that have not reached your account yet.