OTP issues

During email verification, OurSpace sends an 8-digit code to the email address used for registration.

Enter the OTP

1. Keep the Check your email screen open.
2. Open the newest verification email from OurSpace.
3. Enter the 8-digit code shown in the email. You can also paste the full code into the OTP field.
4. Select Verify email.

Use the newest code you received. If you requested another code, an older message may no longer be the one you should use.

If the email has not arrived

1. Confirm that the email address shown on the verification screen is correct.
2. Check Spam, Junk, Promotions, or other filtered folders.
3. Wait for the resend timer to finish. OurSpace uses a 60-second resend cooldown.
4. Select Resend code after the cooldown.
5. Use the code from the newest verification email.

Avoid repeatedly requesting codes before checking your inbox; multiple messages can make it easy to enter an older code by mistake.

If the code is rejected

• Make sure all 8 digits were entered.
• Remove spaces or extra characters if you typed the code manually.
• Request a new code, then use only the newest one.
• If you pasted the code, confirm that the full 8 digits were captured.

If you need to restart the sign-in flow, use Back to sign in and try again.

If you no longer have access to the email

OTP verification depends on access to the account email. Contact support for account-access help. Include your username and the account email, but do not send a password or any OTP you have received.