Subscription access

Your Space access is activated only after OurSpace can verify that the checkout was successfully paid and associate it with the signed-in account.

After a successful payment

1. Complete the checkout while signed in to the OurSpace account you want to upgrade.
2. Allow the payment flow to return you to OurSpace.
3. Keep the app open while the payment is confirmed.
4. Refresh or reopen OurSpace if the old plan label is still displayed.
5. Confirm that you are signed in to the same account used during checkout.

Current paid terms are 30 days for Monthly and 365 days for Yearly.

If you paid but Your Space is not active

First check whether the payment actually completed. A checkout that was abandoned or cancelled before successful payment does not activate the plan.

If you have confirmation that the payment succeeded:

1. Close and reopen OurSpace.
2. Sign out and back in only if you are certain all writing on the device is already synced. If there is a pending sync count, let it finish first.
3. Check the plan again.
4. If access is still missing, contact support.

Include:

• your OurSpace username and account email;
• the amount paid;
• date and approximate time of payment;
• whether you chose Monthly or Yearly;
• any payment reference shown on your receipt or confirmation page;
• a screenshot of the successful payment if available.

Do not send full card, wallet, bank, password, or OTP details.